Help Center
Astorie Help Center
Direct answers to questions about billing, credits, models, account, and commercial rights. Browse a category below or jump straight into popular articles.
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Getting Started
New to Astorie — start here.
View articlesBilling
Subscriptions, refunds, and plan questions.
View articlesCredits
How credits work, when they're used, and how to get more.
View articlesAccount & Privacy
Account, data, and privacy policies.
View articlesCommercial Rights
Using AI-generated content commercially.
View articlesGeneration Errors
Why a generation failed and what to do.
View articlesModels
Choosing and understanding the AI models on Astorie.
View articlesAPI & Enterprise
API access, webhooks, and enterprise options.
View articlesPopular articles
- credits
How Astorie Credits Work
How do Astorie credits work?
- credits
Failed AI Generation Refunds
Do failed AI generations restore credits?
- credits
Do Astorie Credits Roll Over?
Do Astorie credits roll over each month?
- billing
How to Cancel Your Astorie Subscription
How do I cancel my Astorie subscription?
- billing
Astorie Refund Policy
What is Astorie's refund policy?
- commercial-rights
Can I Use AI-Generated Content Commercially?
Can I use Astorie-generated content commercially?
- account-privacy
Are My AI Generations Private?
Are my Astorie generations private?
- account-privacy
Does Astorie Train on My Uploads?
Does Astorie train on user uploads?
- generation-errors
Why Did My AI Video Generation Fail?
Why did my AI video generation fail?
- models
Which AI Video Model Should I Use?
Which AI video model should I use on Astorie?
- billing
Why Am I Seeing an Upgrade Prompt?
Why am I seeing an upgrade prompt on Astorie?
- credits
How to Buy Extra AI Credits (Top-Up)
How do I buy extra AI credits on Astorie?
- account-privacy
Workspace Sharing and Privacy on Astorie
How does workspace sharing affect privacy?
- generation-errors
Unsupported Prompt or Policy Error
Why did I get an unsupported prompt or policy error?
- generation-errors
Upload Failed: File Type, Size, or Provider Issues
Why did my AI upload fail?
- models
Why Do Model Options Differ Between Models?
Why do model options differ on Astorie?
- models
Model Availability: Why a Model Can Be Unavailable
Why is a model unavailable on Astorie?
- api-access
Webhook and Export Options for AI Generation
Does Astorie support webhooks and export?
- api-access
Astorie Enterprise Access
How do I get Astorie enterprise access?
- getting-started
What Is Astorie? An AI Creative Canvas Overview
What is Astorie?
- getting-started
How to Create Your First Astorie Project
How do I create my first Astorie project?
- getting-started
How the Astorie Canvas Works
How does the Astorie canvas work?
- billing
Astorie Team and Workspace Plans
What team and workspace plans does Astorie offer?
- credits
Credits vs Tokens: How Astorie Bills AI Generations
What's the difference between credits and tokens on Astorie?
- commercial-rights
Who Owns the AI Output I Generate on Astorie?
Who owns the AI output I generate on Astorie?
- commercial-rights
How to File a DMCA Takedown for Astorie-Generated Content
How do I file a DMCA takedown for Astorie-generated content?
- account-privacy
Does Astorie Support Two-Factor Authentication?
Can I enable two-factor authentication on Astorie?
- generation-errors
Why Was My Account Charged But I Got No Output?
Why was my account charged but I got no output?
- models
Can I Bring My Own API Key for a Specific Model?
Can I bring my own API key for a specific model?
- api-access
When Will Astorie Have a Public API?
When will Astorie have a public API?
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